Efficient delivery solutions for a seamless shopping experience.

We deliver across the UK we using couriers to deliver your orders safely and quickly. 

We use Yodel as our preferred courier of choice and aim to deliver most UK orders within 3 days.

Upon receiving your order we aim to dispatch within 48 hrs and place with our courier on a next day service, which has been to known to be quicker than that more than 80% of the time. We only delivery during the working week however individual carriers have are known to deliver our parcels on the weekend.

For some of our products they are made to order- so please be patient we are working on getting your order over to you as soon as possible!

For a more detailed delivery inquiry get in touch where we will more than happy to assist you.

Experience Fast and Reliable International Delivery for Your Shopping Needs.

When ordering to a country outside of the UK, your items may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order

Discover the Answers to Your FAQs on Our Comprehensive Platform.

What types of products does House of Norris offer?

House of Norris specializes in high-quality home textiles, including beautifully designed bedding sets and luxurious cushions. Our products are inspired by the charm of the British countryside, featuring unique designs and premium materials.

How can I ensure the longevity of my bedding and cushions?

To maintain the quality of your bedding and cushions, it is recommended to follow the care instructions provided with each product. Generally, washing in cold water, avoiding bleach, and air drying can significantly extend the life of your textiles.

What is the return policy for items purchased from House of Norris?

We have a 30-day return policy. Items must be in their original condition, unworn or unused, with tags attached, and in the original packaging. To initiate a return, please contact us at kirsty@houseofnorris.co.uk.

Are there any exceptions to the return policy?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. Please contact us if you have questions about a specific item.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item for a different one?

The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product promptly.

Do you ship internationally?

Yes, House of Norris offers international shipping. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more detailed information.

How can I contact customer service for further inquiries?

You can reach our customer service team via email at kirsty@houseofnorris.co.uk or by telephone at 07798 637123. Our customer service desk is open Monday to Friday from 9 am to 5 pm, and we aim to respond to inquiries within 48 hours.